General

These notes form an integral part of our terms and conditions of sale.
All Goods must be installed and used according to the manufacturers instructions.
Packaging, documentation and installation software form part of product warranty and will be required in case of return.
All warranties are subject to proof of purchase; KEEP YOUR RECEIPT.

Help Line and Return Procedure

The Help Line telephone number is 07951231807. The Help Line staff can deal with requests from 10am to 4pm. Alternatively you can email us with any technical queries at techsupport@exlen.co.uk
When contacting please state your INVOICE NUMBER / ORDER NUMBER.
Unfortunately the sales line (01246 236363) is NOT able to answer either warranty or technical issues, also withheld numbers will not be answered. However, you can leave a message and we will deal with your request as soon as possible.

Warranties

PRINTERS / LAPTOPS / TFT MONITORS
The above items have direct manufacturers warranty, details of which are included with the packaging and instructions provided at the time of purchase. They SHOULD NOT BE BROUGHT BACK TO THE SHOP. Use the above helpline procedure if you need further assistance.

NOTE THAT SOME PRODUCTS ONLY HAVE 6 MONTH WARRANTY e.g. old type AGP card, socket A and 478 motherboard, please check your invoice.

DVD / CD MEDIA
We do not accept part opened packs, however, refunds will be made on complete sealed packs within 2/3 days of purchase.

Refunds

Please make sure you contact help line, a 25% restocking fee for item returned and not found faulty

Product Disposal Instructions

Electrical or Electronic equipment and should not be disposed of with domestic or commercial waste. All such items are to be disposed of according to your local authority recycling processes and procedures.

FULL TERMS AND CONDITIONS AVAILABLE ON REQUEST

PLEASE READ INFORMATION ON BACK of YOUR INVOICE BEFORE CONTACTING US. THANK YOU